![]() ![]() the claims are handled through HeimVision.įor quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. Warranty claims for quality-related issuesĪll quality-related defects on items sold directly by HeimVision or HeimVision’s authorized resellers are covered by an extensive warranty, starting from the date of purchase. ![]() *The warranty period of the batteries is 12 months. This certificate is void if altered in any way. This certificate does not provide coverage for batteries*. This certificate does not provide coverage for lost or destroyed products. This warranty covers the repair or replacement of the broken unit at our discretion. for quality-related issues, please see below. for purchases not made directly through HeimVision’s online stores, please contact retailers for refunds. ![]() it is not possible to process a request for a refund for non-quality issues for items when the 30-day window expires. Warranty claims for quality-related issues guarantee expire 30 days after opening a warranty claim. Returns may be rejected if product does not meet the above requirements.For non-quality related warranty claims, HeimVision refunds the cost of the product itself.For non-quality related warranty claims, buyer is responsible for shipping costs.Thanks for shopping at HeimVision! We hope you’re happy with your purchases, but if you require a repair, return or refund, we are here to help. ![]()
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